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Service Policy

New Bookings

We suggest all bookings be made at least two weeks in advance to sure the date for availability. In some instances, we accept up to 5 days of notice for bookings

Deposits

To secure your date, a $100.00 non-refundable deposit is required. We accept payments via Apple Pay, Google Pay and Zelle; however, we do not accept cash payments for deposits. Deposits are due at the time of booking. The remaining balance is due 24 hours in advance. 
 

Upon booking, you will receive an invoice via the email provided. This invoice will provide a detailed breakdown of the charges, ensuring clarity and transparency in pricing. Please review and electronically sign your invoice to confirm your booking.
 

Your invoice is an essential document, outlining all requested services and associated charges. We prioritize transparency to prevent any confusion or misunderstandings regarding pricing details.

Local Service Area

We service the greater Houston arera, or within 50 miles of the inner city. There may be an additional travel fee of $25 for events outside of the 50 mile radius. However, If you'd like to book us in another City/State please inquire is email.

Travel Accommodations

To secure travel arrangements, a non-refundable traveling fee must be paid in full. This fee covers all travel expenses for our expert, including flights, hotel accommodations, and transportation costs. Our minimum traveling fee starts at $500, which does not include the selected service package. Final cost of traveling fee will be soldified during consultation.

 

Additionally, the total balance for the servicepackage must be paid in full the week before the event date.

Consultations

During your consultation, one of our skilled design experts will discuss your vision, preferences, and requirements for your event. We'll work closely with you to understand your style and create a customized decor plan that exceeds your expectations.

Cancelations

We do not process refunds for any cancelations. However, we would love to get you rescheduled. Please submit an email request with the new date within a reasonable time with approval for availability.

There will be absolutely NO REFUNDS.  We assure you every effort in decorating for your event will be created with the best of our ability. It is to our highest standard to provide excellent services.

Refunds

Other Things to Note

  • Most Packages are customizable and can fit any theme for your occasion. Discover tips and ideas for selecting themes and color schemes for your event, when you consult with our Experts.

  • We do not use real candels on Hotel propertys as most properties have rules against open flames. 

  • Real candles create a different and preffered ambiance than LED candels. If you have a prefrence for this ambiance, talk to your expert about designing a room in your residence. 

  • We require our clients to be already checked into hotel prior to the scheduled setup time. ​

  • Most packages do not include Hotel booking services. However, you can purchase our A'Noir Luxe Experience planning services at an additional cost. 

  • Most of our packages do not include a cleaning service. A'Noir will not be liable for any hotel chareges related to cleaning.

  • ​PLEASE BE ADVISED HOTELS WILL CHARGE FOR CLEAN UP! 

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