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Service Policy

New Bookings

We suggest all bookings be made at least two weeks in advance to sure the date for availability. In some instances, we accept up to 72/hr of notice for bookings

Deposits

To secure your date, a $100.00 non-refundable deposit is required. We accept payments via Apple Pay, Google Pay and Zelle; however, we do not accept cash payments for deposits. Deposits are due at the time of booking. The remaining balance is due 24 hours in advance. 
 

Upon booking, you will receive an invoice via the email provided. This invoice will provide a detailed breakdown of the charges, ensuring clarity and transparency in pricing. Please review and electronically sign your invoice to confirm your booking.
 

Your invoice is an essential document, outlining all requested services and associated charges. We prioritize transparency to prevent any confusion or misunderstandings regarding pricing details.

Local Service Area

We service the greater Houston arera, or within 50 miles of the inner city. There may be an additional travel fee of $25 for events outside of the 50 mile radius. However, If you'd like to book us in another City/State please inquire is email.

Travel Accommodations

To secure travel arrangements, a non-refundable traveling fee must be paid in full. This fee covers all travel expenses for our expert, including flights, hotel accommodations, and transportation costs. Our minimum traveling fee starts at $500, which does not include the selected service package. Final cost of traveling fee will be soldified during consultation.

 

Additionally, the total balance for the servicepackage must be paid in full the week before the event date.

Consultations

During your consultation, one of our skilled design experts will discuss your vision, preferences, and requirements for your event. We'll work closely with you to understand your style and create a customized decor plan that exceeds your expectations.

Cancelations

We do not process refunds for any cancelations. However, we would love to get you rescheduled. Please submit an email request with the new date within a reasonable time with approval for availability.

There will be absolutely NO REFUNDS.  We assure you every effort in decorating for your event will be created with the best of our ability. It is to our highest standard to provide excellent services.

Refunds

Other Things to Note

  • Most Packages are customizable and can fit any theme for your occasion. Discover tips and ideas for selecting themes and color schemes for your event, when you consult with our Experts.

  • We do not use real candels on Hotel propertys as most properties have rules against open flames. 

  • Real candles create a different and preffered ambiance than LED candels. If you have a prefrence for this ambiance, talk to your expert about designing a room in your residence. 

  • We require our clients to be already checked into hotel prior to the scheduled setup time. ​

  • Most packages do not include Hotel booking services. However, you can purchase our A'Noir Luxe Experience planning services at an additional cost. 

  • Most of our packages do not include a cleaning service. A'Noir will not be liable for any hotel chareges related to cleaning.

  • ​PLEASE BE ADVISED HOTELS WILL CHARGE FOR CLEAN UP! 

  • What cities don't require a travel fee?
    We currently service the greater Houston area, within a 50 mile radius from the center of the city. Feel free to book a consultation to learn more about our travel accommodations.
  • Can I view examples of your past work?
    Certainly! You can explore our portfolio on our website to see examples of our past projects and get inspiration for your own event decor. Check out our social sites for more behind the scene content on how our Experts put care into all of our occasions.
  • Can we travel to a different city?
    Absolutely, a travel fee will be applied in addition to service charges. Traveling fee must be fully paid and is non-refundable. In order to accommodate the means for travel, client must purchase a package costing a minimum of $1000 (not including travel fee). Your balance must be paid a week before the event date.
  • What is the consultation process like?
    During your consultation, one of our skilled design experts will discuss your vision, preferences, and requirements for your event. We'll work closely with you to understand your style and create a customized decor plan that exceeds your expectations.
  • Do we accept last minute bookings?
    We suggest all bookings to be made at least two weeks in advance. In some instances, we may accept up to 72 hour of notice for bookings. Please schedule a consultation to learn how we may be able to support your special occasion.
  • Why is there an option to add a cleaning fee?
    Most hotels will charge a clean up fee if you do not successfully clean up the decorations. In some cases this service may not be necessary, which is why it's an optional fee. There are packages that already include cleaning services which is already bundled into the service charge. During your consultation we can discuss the logistics to determine the need for cleaning services for your special occasion.
  • Can I request a specific theme or color scheme for my event?
    Absolutely! We love bringing our clients' visions to life. Whether you have a specific theme or color scheme in mind, or if you need assistance brainstorming ideas, our team is here to make your event uniquely yours. Check out our "A'Noir Luxe Experience" packages that are fully personalized from start to finish.
  • What payments methods do we accept?
    We do accept Cash App, Zelle, and Apple Pay. $100 Deposits to secure your date
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